- Core module to get you started.
- Suitable for any career stage
- Globally recognised in the market
- Exam available 12 languages.
What will you learn?
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Service Management Concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
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Service Value System
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
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Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
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Guiding Principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
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Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
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ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
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Continuous Improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
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Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
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Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
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Up-to-date and reliable
You can trust that all your study materials are always current and in sync with the official exams, guaranteed.
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Accessible Learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
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Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences through workbooks for in-depth study, official books and quick reference guides.
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Engaging Introduction
Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.
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Official E-Book
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
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Learning Resource Kit
Learn with the Official ITIL 4 Practitioner: Service Desk Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
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Exam Re-Take
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
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Official Mock Exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
PeopleCert ITIL® 4 Foundation Certificate in IT Service Management
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Exam Fee RM3,090
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PRICE (3 Days) Physical: RM1,890
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PRICE (3 Days) Online: RM1,728
Language
English, Malay
